Glossary

AGM	Annual General Meeting
AME	Africa, Middle East and Europe
AARTO	Administrative Adjudication of Road Traffic Offences
B-BBEE	Broad-based black economic empowerment
Capex	Capital expenditure
CEO	Chief Executive Officer
CRM	Customer relationship management
CSI	Corporate social investment
EBITDA	Earnings before interest, tax, depreciation and amortisation
ESG	Environmental, social and governance
Exco	Executive Committee
HR	Human Resources
HEPS	Headline earnings per share
IT	Information technology
KPI	Key performance indicator
LPG	Liquefied petroleum gas
LTI	Long-term incentive
NOSA	National Occupational Safety Association of SA
ROCE	Return on capital employed
POPIA	Protection of Personal Information Act
ROI	Return on investment
STI	Short-term incentive
TSR	Total shareholder return
TCC	Total cost to company
UN SDG	United Nations Sustainable Development Goal
UK	United Kingdom
WACC	Weighted average cost of capital