{"id":3560,"date":"2023-06-16T17:36:47","date_gmt":"2023-06-16T15:36:47","guid":{"rendered":"https:\/\/famousbrands.co.za\/iar2023\/?page_id=3560"},"modified":"2023-06-27T10:53:18","modified_gmt":"2023-06-27T08:53:18","slug":"human-capital-report","status":"publish","type":"page","link":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/","title":{"rendered":"Human capital <span>report<\/span>"},"content":{"rendered":"\n<p class=\"blurb\">Our business model relies on having the right people with the right skills in the right positions.<br \/>\n        We invest in ongoing training and development to ensure our people can execute our strategy.<\/p>\n<table width=\"100%\" border=\"0\">\n<tbody>\n<tr class=\"bb6m bt6m\">\n<td class=\"bb2w font-italic\" style=\"width: 50%\">\n<h2>Human capital achievements 2023<\/h2>\n<\/td>\n<td class=\" font-italic\" style=\"width: 50%\">\n<h2>Human capital objectives for 2024 <\/h2>\n<\/td>\n<\/tr>\n<tr class=\"bb6m\">\n<td valign=\"top\" class=\" b1m\">\n<ul>\n<li class=\"type-dash\">Entrenched our values and increased the net promoter score from 19.6 to 21.4.<\/li>\n<li class=\"type-dash\">Improving the ready now succession score from 28% to 40% and introduced a mentorship programme. <\/li>\n<li class=\"type-dash\">Secured SETA funding of R3 million. <\/li>\n<li class=\"type-dash\">Successfully implemented the SAGE 300 People system. <\/li>\n<li class=\"type-dash\">Improved the employment equity score on the B-BBEE scorecard. <\/li>\n<li class=\"type-dash\">Rolled out the Famous Brands Academy Barista Learnership<\/li>\n<\/ul>\n<\/td>\n<td valign=\"top\" class=\" b1m\">\n<ul>\n<li class=\"type-dash\">Improve ready now succession score to 60%.<\/li>\n<li class=\"type-dash\">Secure SETA funding of R3.5 million.<\/li>\n<li class=\"type-dash\">Increase the net promoter score from 21.4 to 22.47. <\/li>\n<li class=\"type-dash\">Launch a business unit communication platform. <\/li>\n<li class=\"type-dash\">Embed the SAGE 300 People system across the\u00a0Group. <\/li>\n<li class=\"type-dash\">Enhance the employee value proposition. <\/li>\n<li class=\"type-dash\">Complete the two-year wage agreement. <\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Employee value proposition<\/h2>\n<p>The Famous Brands employee value proposition promises to provide employees with an environment that considers<br \/>\n        their needs and recognises high-performance. The elements of this promise are as follows: <\/p>\n<div class=\"row\">\n<div class=\"col-md-5\">\n         <img src=\"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png\" alt=\"\">\n    <\/div>\n<div class=\"col-md-7\">\n<p>Our employee value proposition is designed to address the Group\u2019s main human capital challenges, which include:\n    <\/p>\n<ul>\n<li class=\"type-dash\">Attracting and retaining talent. <\/li>\n<li class=\"type-dash\">Ensuring a robust succession pipeline.<\/li>\n<li class=\"type-dash\">Responding to new employee demands after the COVID-19 pandemic. <\/li>\n<li class=\"type-dash\">Losing skills through emigration.<\/li>\n<li class=\"type-dash\">Ensuring that the employee value proposition remains relevant.<\/li>\n<\/ul>\n<table width=\"100%\" class=\"footnote\">\n<tbody>\n<tr>\n<td>Read more about our transformation initiatives in our <a href=\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/transformation-report\/\">transformation report <\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-7\">\n<h3>Driving a winning culture <\/h3>\n<p>We promote a culture of values-driven leadership that connects to Famous Brands&#8217; vision and models the right<br \/>\n        behaviours for employees to follow. We communicate our vision and ensure it is incorporated into all business<br \/>\n        plans. <\/p>\n<p>Our core beliefs are embedded in our people management processes, including performance appraisals, succession<br \/>\n        planning discussions, leadership development and our Grow and Lead Awards. Every employee has a personal<br \/>\n        development plan. <\/p>\n<p>The annual Voice Your View Employee Survey communicates and measures these values. <\/p>\n<\/div>\n<div class=\"col-md-5\">\n           <img src=\"https:\/\/famousbrands.co.za\/iar2023\/images\/p96-1.png\" alt=\"\">\n    <\/div>\n<\/div>\n<h4>Mentoring to boost succession <\/h4>\n<p>All Famous Brands employees have a Personal Development Plan. Each year, the employee and manager discuss short,<br \/>\n        middle and long-term career goals and how to improve performance. Employees are encouraged to learn new skills,<br \/>\n        maximise their current performance and increase their interest and satisfaction with their current role. <\/p>\n<p> In 2023, we added a mentorship programme to support the Personal Development Plans. Although Famous Brands has<br \/>\n        had a culture of informal mentorship, this is the first structured, formal mentorship programme. It is called<br \/>\n        the Growth Network Mentorship Programme, and is designed to improve our succession pipeline and our ready-now<br \/>\n        succession score. The programme assists selected employees in expanding their professional networks and<br \/>\n        leveraging their mentors\u2019 experience. Over time, mentees should gain confidence, new skills and knowledge. <\/p>\n<p>This year, 36 employees were selected for the programme and mentees are assigned to mentors for a\u00a0period of nine<br \/>\n        months.<\/p>\n<div class=\"row\">\n<div class=\"col-md-7\">\n<table width=\"100%\" border=\"0\"  >\n<tbody>\n<tr>\n<td><\/td>\n<td>\n<h4>Key talent and succession indicators <\/h4>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\"> 98<\/td>\n<td  class=\"maroon-bg\"><strong>internal promotions<\/strong> (2022: 80)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\"> 421<\/td>\n<td class=\"maroon-bg\"><strong>external appointments<\/strong> (2022: 478) <\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">97.59%<\/td>\n<td class=\"maroon-bg\"><strong>retention rate <\/strong>(2022: 98.64%) <\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">29%<\/td>\n<td class=\"maroon-bg\"><strong>ready now succession score<\/strong> (2022: 38%) <\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">83%<\/td>\n<td class=\"maroon-bg\"><strong>of internal promotions were Black<\/strong> (2022: 75%)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">96%<\/td>\n<td class=\"maroon-bg\"><strong>of external appointments were Black<\/strong> (2022: 95%) <\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">8.47<\/td>\n<td class=\"maroon-bg\"><strong>years average tenure<\/strong> (2022: 8.52 years) <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"col-md-5\">\n<h4>Grow and Lead Awards <\/h4>\n<p>The Grow and Lead Awards is a Group-wide annual recognition platform which recognises outstanding achievement by<br \/>\n        the administration employees. Employees who have demonstrated excellent performance and displayed behaviours<br \/>\n        congruent with the Group\u2019s values are nominated from each business unit or department . <\/p>\n<\/div>\n<div class=\"clearfix\"><\/div>\n<\/div>\n<div class=\"box-warm bs\">\n<h2>Voice Your View Employee Survey <\/h2>\n<p>The Voice Your View Employee Survey, launched in 2015, is an electronic survey distributed to 901 South African administration employees (2022: 901 employees). The survey contained 67 statements that respondents were asked to rank on a five-point scale. These include questions about culture, leadership, happiness and communication. The scale is converted to a percentage when calculating the report, and each statement\u2019s scores are averaged to give an overall score. The overall score for Famous Brands is 77%, which places the organisation in the Top Company Category. <\/p>\n<p>The Net Promoter Score is based on the question: How likely are you to recommend Famous Brands to your friends and family as a place to work? It is calculated by taking the percentage of employees who are promoters and subtracting the percentage who are detractors. The trajectory of the Net Promoter Score remains positive. <\/p>\n<p>The high-level results are as follows: <\/p>\n<ul>\n<li class=\"type-dash\">The overall response rate was 92% (2022: 89%) <\/li>\n<li class=\"type-dash\">The overall score was 77% (2022: 77%)<\/li>\n<li class=\"type-dash\">The Net Promoter Score improved to 21.4 (2022: 19.6)<\/li>\n<\/ul>\n<\/p><\/div>\n<h3>Focusing on the world of\u00a0work <\/h3>\n<p>Our world of work cascades the Group\u2019s business strategy into divisional and business unit strategies down to<br \/>\n        personal scorecards, aiming to optimise business outputs and results. Our world of work also includes<br \/>\n        comprehensive onboarding and induction programmes, flexible working hours and the option for some employees to<br \/>\n        apply for four days per month of working from home. <\/p>\n<div class=\"row\">\n<div class=\"col-md-6\">\n<h4>Implementing SAGE 300 People<\/h4>\n<p>In 2023, Famous Brands implemented SAGE 300 People, an HR, payroll and self-service solution designed to<br \/>\n                increase an organisation\u2019s productivity by eliminating repetitive, manual HR tasks and providing HR<br \/>\n                analytics capabilities. Employees can apply for leave and complete other HR tasks through a web-based<br \/>\n                service channel or mobile application. <\/p>\n<h3>Career development <\/h3>\n<p>Our career development opportunities include:<\/p>\n<ul>\n<li>Leadership development and sponsored courses. <\/li>\n<li>Technical and job-specific training, and a comprehensive eLearning offering. <\/li>\n<li>Financial assistance for approved\u00a0studies.<\/li>\n<li>The opportunity to work on innovative projects.<\/li>\n<\/ul>\n<p>            We have established a strong relationship with FOODBEV SETA and\u00a0have rolled out learning and development<br \/>\n            offerings that are SETA-funded. These offerings cover technical skills for the Supply Chain of our business,<br \/>\n            including the supervisory level. <\/p>\n<\/p><\/div>\n<div class=\"col-md-6\">\n            <a href=\"https:\/\/famousbrands.co.za\/iar2023\/governance-and-remuneration\/remuneration-at-a-glance\/\"><img src=\"https:\/\/famousbrands.co.za\/iar2023\/images\/p97.png\" alt=\"\"><\/a>\n        <\/div>\n<\/p><\/div>\n<table width=\"100%\" border=\"0\"  >\n<tbody>\n<tr>\n<td><\/td>\n<td>\n<h4>Key talent and succession indicators<\/h4>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\"> 856<\/td>\n<td  class=\"maroon-bg\"><strong>total employees trained in South Africa<\/strong> (2022: 167)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">R9.1 mn<\/td>\n<td class=\"maroon-bg\"><strong>total training spend in South Africa <\/strong>(2022: R13.3 million)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">31<\/td>\n<td class=\"maroon-bg\"><strong>Internships completed <\/strong>(2022: 0)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">43<\/td>\n<td class=\"maroon-bg\"><strong>Ethics Programme delegates <\/strong>(2022: 46)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">570<\/td>\n<td class=\"maroon-bg\"><strong>total employees trained outside South Africa<\/strong>  (2022: 237)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">633<\/td>\n<td class=\"maroon-bg\"><strong>African, Coloured and Indian (ACI) employees trained<\/strong> (2022: 135) <\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">36<\/td>\n<td class=\"maroon-bg\"><strong>employees assigned mentors <\/strong>(2022: 0)<\/td>\n<\/tr>\n<tr>\n<td class=\"text-right num-maroon\">61<\/td>\n<td class=\"maroon-bg\"><strong>People with Disabilities Learnerships <\/strong>(2022: 71)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>Leadership development <\/h4>\n<p>Famous Brands has several programmes to develop leaders at all levels of the Group. <\/p>\n<div class=\"row no-gutters equal-height\">\n<div class=\"col-md-4 nm\">\n<div class=\"case-dl custom\">\n<div class=\"top\">\n<div class=\"num\">1<\/div>\n<h2 class=\"title\">International Executive Development Programme (IEDP)<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-8 nm\">\n<div class=\"case-dbl eq-height\">\n<p>This programme is designed for Exco members and other executives that would benefit from international exposure. Here, we sponsor candidates to complete a four to 17 week leadership course from leading international universities.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4 nm\">\n<div class=\"case-dl custom\">\n<div class=\"top\">\n<div class=\"num\">2<\/div>\n<h2 class=\"title\">Executive Development Programme (EDP) <\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-8 nm\">\n<div class=\"case-dbl eq-height\">\n<p>The EDP supports senior management in developing the skills to lead at an executive level. Candidates complete a short course on leadership from a top\u00a0university. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4 nm\">\n<div class=\"case-dl custom\">\n<div class=\"top\">\n<div class=\"num\">3<\/div>\n<h2 class=\"title\">Managers Challenge (MC)<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-8 nm\">\n<div class=\"case-dbl eq-height\">\n<p>The MC exposes middle management to best practices in leadership. This includes a mix of classroom training and eLearning. Approximately 18 managers are selected to participate in the challenge each year. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4 nm\">\n<div class=\"case-dl custom\">\n<div class=\"top\">\n<div class=\"num\">4<\/div>\n<h2 class=\"title\">Junior Management Programme (JMP)<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-8 nm\">\n<div class=\"case-dbl eq-height\">\n<p>Our JMP develops employees in junior management positions who have demonstrated leadership potential. Approximately 15 managers undergo this 12-month programme each year.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-4 nm\">\n<div class=\"case-dl custom\">\n<div class=\"top\">\n<div class=\"num\">5<\/div>\n<h2 class=\"title\">Supervisory Development Programme (SDP)<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-8 nm\">\n<div class=\"case-dbl eq-height\">\n<p>The SDP is for the supervisory employees in our Manufacturing and Logistics divisions. Approximately 15\u00a0supervisors are put through this 12-month programme each year.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<h4>Our eLearning offering \u2013 iPerform<\/h4>\n<p>In response to COVID-19 in 2021, Famous Brands rolled out an online training and performance management system.<br \/>\n        This system gives all employees with computers access to training courses that include technical skills,<br \/>\n        compliance and life skills. This also allows us to reach more employees for training while reducing training<br \/>\n        costs. In 2022, 4 044 courses were completed, with women completing 2 285 courses and AIC employees completing 3<br \/>\n        254 courses.<\/p>\n<h3>Employee benefits and well-being<\/h3>\n<p>We enable employees to thrive by offering the following:<\/p>\n<ul>\n<li>Medical aid and provident fund.<\/li>\n<li>On-site clinic at Head Office. <\/li>\n<li>Access to an employee wellness provider offering counselling.<\/li>\n<li>Death benefit and education death benefit to pay school fees and tertiary\u00a0education.<\/li>\n<li>Group risk cover including disability benefit and death benefit (three times annual salary<br \/>\n            tax-free). <\/li>\n<li>Funeral cover. <\/li>\n<li>Dread disease benefit. <\/li>\n<li>Special rates across FNB and Nedbank\u2019s banking products.<\/li>\n<\/ul>\n<div class=\"row\">\n<div class=\"col-md-7\">\n<div class=\"box-warm bs\">\n<h2>Caring for employee well-being <\/h2>\n<p>Famous Brands engaged Independent Counselling and Advisory Services (ICAS), a corporate wellness<br \/>\n                    solutions provider, to provide employees access to an Employee Wellness Programme. The programme<br \/>\n                    aims to give employees the freedom to unpack their feelings and find solutions to the many problems<br \/>\n                    people experience. <\/p>\n<p>The overall engagement rate, which includes uptake of all services provided, amounted to 7.3% during<br \/>\n                    the period under review, which compares to 4.5% during the comparable previous period. Annualised<br \/>\n                    individual usage of the core counselling and advisory services of 4.6% was recorded during the most<br \/>\n                    recent period, which compares to 4.3% during the previous period and 8.2% across all ICAS client<br \/>\n                    companies during the most recent review period.<\/p>\n<p>The percentage of employees whose problems appear to be having a severe impact on their work is<br \/>\n                    12.2%. This compares to an ICAS average of 10.5% during the same period. This indicates that our<br \/>\n                    overall employee mental well-being is resilient, despite the pressurised industry known for long and<br \/>\n                    irregular working hours, demanding customers and difficult situations.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"col-md-5\">\n<table width=\"100%\" class=\"bg-offwhite\">\n<tr class=\"text-center\">\n<td valign=\"top\" class=\"bg-maroon\">Employee wellness <\/td>\n<\/tr>\n<tbody>\n<tr class=\"b1m\">\n<td valign=\"top\">76 lost time injuries (2022: 31)  <\/td>\n<\/tr>\n<tr class=\"b1m\">\n<td valign=\"top\">0 fatalities (2022: 0)  <\/td>\n<\/tr>\n<tr class=\"b1m\">\n<td valign=\"top\"> 1 465 employees visits to the on-site clinic (2022: 0)*\n                <\/td>\n<\/tr>\n<tr class=\"b1m\">\n<td valign=\"top\">1.17% lost time injury rate (2022: 1.72%) <\/td>\n<\/tr>\n<tr class=\"b1m\">\n<td valign=\"top\">7.3% percentage of employees who used the employee wellness provider (2022: 4.5%) <\/td>\n<\/tr class=\"b1m\">\n<tr class=\"b1m\">\n<td valign=\"top\">1.65% absenteeism rate (2022: 1.34%)  <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"100%\" class=\"footnote\">\n<tr>\n<td width=\"15px\" valign=\"top\"><sup>*<\/sup><\/td>\n<td>Not measured in 2022<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<h4>Occupational health and safety<\/h4>\n<p>The original Occupational Health and Safety Act (OHSA) was enacted in 1993 to protect people&#8217;s health and safety<br \/>\n        while operating equipment and machinery. This act is legally enforceable and managed by the Department of<br \/>\n        Labour. The OHSA Amendment Bill aims to ensure that businesses have a direct consequence for non-compliance.<br \/>\n        This amended bill will be gazetted and signed into legislation in the first half of 2023. The bill enforces<br \/>\n        stricter health and safety requirements for South African businesses.<\/p>\n<p>Famous Brands has a positive track record of adherence to health and safety standards across the Group. Famous<br \/>\n        Brands appoints health and safety representatives at every facility in terms of section 16(2) of the OHSA. These<br \/>\n        appointments come with statutory health and safety responsibilities, which they accept in writing. <\/p>\n<p>An independent third-party is appointed to verify that work environments are safe, suitable and sanitary, that<br \/>\n        employees have the correct protective clothing, and receive safety training. Management reviews feedback on<br \/>\n        suggested improvement areas based on the audits. No serious transgressions were reported to the Audit and Risk<br \/>\n        Committee (2022: nil).<\/p>\n<p>New employees and contractors attend induction programmes with a health and safety component. Regular OHSA<br \/>\n        Committee meetings are conducted at all business units. Health and safety training conducted includes<br \/>\n        firefighting and first aid. <\/p>\n<h2>Trade union engagement<\/h2>\n<p>Famous Brands protects employees\u2019 rights, including the rights to non-discrimination and freedom of association.<br \/>\n        The Group complies with South African labour laws and informs employees of these laws at induction. The Group<br \/>\n        complies with the labour laws in its other operating territories, which are communicated to employees in the<br \/>\n        countries\u2019 business languages. Our working hours and disciplinary procedures comply with statutory requirements.\n    <\/p>\n<p>Most of the Group\u2019s unionised workforce is employed at its logistics operations and manufacturing plants. These<br \/>\n        employees are classified as bargaining unit employees. In 2023, the percentage of Bargaining Unit employees who<br \/>\n        belonged to unions increased to 75.9% compared to less than 73% the previous year.<\/p>\n<p>Famous Brands has recognition agreements with three unions, the Food and Allied Workers Union (FAWU), the<br \/>\n        Security, Cleaning, Manufacturing and Allied Workers Union (SCMWU) and the National Union of Public Service and<br \/>\n        Allied Workers (NUPSAW). <\/p>\n<p>Our two-year wage agreement negotiations were concluded in May 2023. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our business model relies on having the right people with the right skills in the right positions. We invest in ongoing training and development to ensure our people can execute our strategy. Human capital achievements 2023 Human capital objectives for 2024 Entrenched our values and increased the net promoter score from 19.6 to 21.4. Improving&#8230;  <a href=\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/\" class=\"more-link\" title=\"Read Human capital <span>report<\/span>&#8220;>Read more &raquo;<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":2885,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Human capital report - Famous Brands IAR 2023<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Human capital report - Famous Brands IAR 2023\" \/>\n<meta property=\"og:description\" content=\"Our business model relies on having the right people with the right skills in the right positions. We invest in ongoing training and development to ensure our people can execute our strategy. Human capital achievements 2023 Human capital objectives for 2024 Entrenched our values and increased the net promoter score from 19.6 to 21.4. Improving... Read more &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Famous Brands IAR 2023\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-27T08:53:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/#website\",\"url\":\"https:\/\/famousbrands.co.za\/iar2023\/\",\"name\":\"Famous Brands IAR 2023\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/famousbrands.co.za\/iar2023\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-ZA\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#primaryimage\",\"url\":\"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png\",\"contentUrl\":\"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#webpage\",\"url\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/\",\"name\":\"Human capital report - Famous Brands IAR 2023\",\"isPartOf\":{\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#primaryimage\"},\"datePublished\":\"2023-06-16T15:36:47+00:00\",\"dateModified\":\"2023-06-27T08:53:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#breadcrumb\"},\"inLanguage\":\"en-ZA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/famousbrands.co.za\/iar2023\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sustainability\",\"item\":\"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/our-sustainability-journey\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Human capital report\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Human capital report - Famous Brands IAR 2023","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Human capital report - Famous Brands IAR 2023","og_description":"Our business model relies on having the right people with the right skills in the right positions. We invest in ongoing training and development to ensure our people can execute our strategy. Human capital achievements 2023 Human capital objectives for 2024 Entrenched our values and increased the net promoter score from 19.6 to 21.4. Improving... Read more &raquo;","og_url":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/","og_site_name":"Famous Brands IAR 2023","article_modified_time":"2023-06-27T08:53:18+00:00","og_image":[{"url":"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png"}],"twitter_card":"summary","twitter_misc":{"Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/famousbrands.co.za\/iar2023\/#website","url":"https:\/\/famousbrands.co.za\/iar2023\/","name":"Famous Brands IAR 2023","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/famousbrands.co.za\/iar2023\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-ZA"},{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#primaryimage","url":"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png","contentUrl":"https:\/\/famousbrands.co.za\/iar2023\/images\/p95-2.png"},{"@type":"WebPage","@id":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#webpage","url":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/","name":"Human capital report - Famous Brands IAR 2023","isPartOf":{"@id":"https:\/\/famousbrands.co.za\/iar2023\/#website"},"primaryImageOfPage":{"@id":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#primaryimage"},"datePublished":"2023-06-16T15:36:47+00:00","dateModified":"2023-06-27T08:53:18+00:00","breadcrumb":{"@id":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#breadcrumb"},"inLanguage":"en-ZA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/human-capital-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/famousbrands.co.za\/iar2023\/"},{"@type":"ListItem","position":2,"name":"Sustainability","item":"https:\/\/famousbrands.co.za\/iar2023\/sustainability\/our-sustainability-journey\/"},{"@type":"ListItem","position":3,"name":"Human capital report"}]}]}},"_links":{"self":[{"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/pages\/3560"}],"collection":[{"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/comments?post=3560"}],"version-history":[{"count":53,"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/pages\/3560\/revisions"}],"predecessor-version":[{"id":4302,"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/pages\/3560\/revisions\/4302"}],"up":[{"embeddable":true,"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/pages\/2885"}],"wp:attachment":[{"href":"https:\/\/famousbrands.co.za\/iar2023\/wp-json\/wp\/v2\/media?parent=3560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}